Refund, Return & Cancellation Policy

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For physical products purchased through our Website, we accept return requests within 7 days of delivery, subject to the conditions mentioned below.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, where applicable.
• The product should not have been damaged, altered or used after delivery.
• Proof of purchase/order details may be required.
• The return request must be raised within 7 days of receiving the product.

For products received in a damaged, defective or incorrect condition, please contact us as soon as possible after delivery, preferably within 48 hours, with photographs/videos of the package and product so that we can review the issue.

The following products/services may not be eligible for return or refund:

• Used or altered products
• Products damaged after delivery due to improper handling or use
• Products without original packaging, where the packaging is required for return
• Personalised or customised products
• Digital products or downloadable content, once delivered/accessed
• Services that have already been fully delivered or completed
• Services, consultations, sessions, promotional activities or other services that have already commenced, except where a refund is specifically approved by Barkatt
• Any other product or service clearly identified as non-refundable at the time of purchase

For wellness, spiritual or energy-related products, including crystals and energised products, returns will be considered based on the condition of the product and the specific circumstances of the request.

Once a returned product is received and inspected, we will review the request and inform you whether the refund has been approved or rejected. If approved:

• The applicable refund will normally be processed within 7–10 business days after approval.
• Refunds will generally be made through the original payment method or another method mutually agreed upon.
• Shipping charges, where applicable, may not be refundable unless the product was damaged, defective, incorrect, or the issue was attributable to Barkatt.
• Where a product is returned in a condition that does not meet our return requirements, the refund may be reduced or rejected.

The time taken for the amount to reflect in your bank account/card may also depend on the payment gateway, bank or financial institution.

For physical products, cancellation requests may be accepted before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process after delivery.

For services, memberships, promotional packages, podcast bookings, workshops, listings or other scheduled services, cancellation requests must be made before the service has commenced.

The applicable cancellation/refund terms may vary depending on the nature of the service and the stage at which the cancellation is requested. Any applicable terms communicated to the customer before confirmation of the service will also apply.

Barkatt provides various professional and promotional services, including social media marketing, social media management, content creation, promotional services, professional listings, podcast-related services and other wellness-platform services. 

Since these services may involve advance planning, content creation, studio bookings, advertising, scheduling, production or allocation of resources, payments for services may become non-refundable once the service has commenced or resources have been committed.

Where applicable, cancellation or refund terms for a particular service may be communicated to the customer before payment or confirmation.

For eligible physical products, an exchange may be considered where the product received is damaged, defective or incorrect.

Exchange requests are subject to product availability and verification by our team.

To request a return, exchange or refund, please contact us using the details provided below with your order/payment details and a description of the issue.

Unless the product received is damaged, defective, incorrect or the return is required due to an error on our part, the customer may be responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the issue is attributable to Barkatt.

Payments made through our Website may be processed through third-party payment gateway providers such as CCAvenue.

Once a refund has been approved by Barkatt, the refund will be initiated through the applicable payment method/payment gateway.

The time required for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank or financial institution.

Barkatt shall not be responsible for delays or inability to process returns, cancellations, exchanges or refunds caused by circumstances beyond our reasonable control, including natural disasters, strikes, government actions, transportation disruptions, technical failures, payment-system disruptions or other unforeseen circumstances.

This Refund, Return & Cancellation Policy shall be governed by and interpreted in accordance with the applicable laws of India, including the Consumer Protection Act, 2019, and other applicable laws and regulations.

Any dispute arising in connection with this policy shall be subject to the jurisdiction of the competent courts in Ghaziabad, Uttar Pradesh, India.

For any questions, cancellation requests, return requests or refund-related concerns, please contact us:

Barkatt Social Media Marketing Agency

Email: creation@barkatt.in
Phone: +91 9958633441
Website: https://www.barkatt.in

Address:
1017, Second Floor, Near Mahagun Mall,
Sector 3F, Vaishali, Ghaziabad,
Uttar Pradesh – 201010, India

We will review your request and respond within a reasonable period.